1. Information We Collect

• Personal details: name, phone number, email address, shipping address.
• Order details: purchase history, payment method (not full card/account numbers — these are processed securely by our payment partner).
• Technical data: browser type, IP address, device info (if ordering via website), used only for site functionality and security.

2. How We Use Your Information

• To process and deliver your order.
• To send order updates, tracking details, and delivery confirmations (SMS/email/WhatsApp).
• To respond to customer support queries.
• To send promotional offers only if you opt in — you can unsubscribe anytime.

3. Information Sharing

• We do not sell, rent, or trade customer data to third parties.
• Data is shared only with trusted partners necessary to fulfill your order — e.g., courier/shipping companies (for delivery) and payment processors (for secure transactions).
• These partners are only given the information required to complete their specific task.

4. Payment Security

• Arsheen does not store your full card or bank details on its own servers.
• All payments are processed through secure, encrypted, PCI-compliant payment gateways.

5. Data Storage & Security

• Customer data is stored securely with access limited to authorized staff only.
• We use reasonable technical measures to protect data from unauthorized access, loss, or misuse.

6. Cookies (if applicable, for website)

• Our website may use cookies to improve browsing experience, remember cart items, and analyze site traffic.
• Customers can disable cookies through browser settings, though some site features may be affected.

7. Customer Rights

• Customers can request to view, update, or delete their personal data by contacting support.
• Customers can opt out of marketing messages at any time.

8. Data Retention

• Order and personal data is retained only as long as necessary for order fulfillment, warranty claims, legal/tax record-keeping, or until the customer requests deletion (where legally permissible).

9. Policy Updates

• This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

10. Contact for Privacy Concerns

• For any privacy-related questions or data requests, customers can reach out directly to Arsheen's support team.