1. Processing Time

• Orders are processed within 2–3 business days before dispatch (custom/engraved pieces may take 5–7 business days due to craftsmanship time).
• Processing time does not include weekends or public holidays.

2.Shipping Time & Delivery

• Standard delivery: 4–7 business days within the country, depending on location.
• Remote areas may take an additional 2–3 days.
• Estimated delivery dates are approximate and not guaranteed due to courier or weather-related delays.

3.Shipping Charges

• Shipping is completely FREE on all orders, nationwide — no minimum order value required.

4. Packaging & Security

• Every order is shipped in tamper-proof, secure packaging with the brand's signature box, certificate, and pouch.
• Since items are high-value, packaging is discreet (no visible branding on the outer parcel) to reduce theft/damage risk in transit.

5. Tracking

• A tracking number will be shared via SMS/email/WhatsApp once the order is dispatched.
• Customers are encouraged to track their order and be available at the time of delivery.

6.Insured Shipping

• All orders are shipped via insured and tracked courier service only, given the value of moissanite jewelry — free of cost to the customer.
• This protects both the customer and the brand in case of loss or damage during transit.

7. Delayed or Lost Shipments

• If a shipment is delayed beyond the estimated window, customers may contact support for an update.
• If a shipment is confirmed lost by the courier, a full refund or free replacement will be provided after investigation.

8. International Shipping (if applicable)

• International orders may be subject to customs duties/taxes, which are the customer's responsibility (shipping itself remains free).
• International delivery timelines: 7–15 business days, depending on destination and customs clearance.

9. Delivery Verification

• As per the Return & Exchange Policy, an unboxing video is required at the time of delivery to validate any damage or shipping-related claims.

10. Return Eligibility

• Returns are accepted only within 7 days of the delivery date.
• The item must be unused, undamaged, and in its original packaging (box, certificate, and pouch all included).
• Customized or engraved items are not eligible for return/exchange, as these are made specifically for the customer.

11. Exchange Policy

• If there is a size or design mismatch, one free exchange is allowed within 7 days.
• If the new item is priced higher, the customer will pay the difference.

12. Quality Check Requirement (Very Important)

• Recording an unboxing video is mandatory at the time of delivery.
• Without an unboxing video, claims of damage or missing items will not be accepted.
• This clause protects the brand from fraudulent claims — it's a standard practice for high-value items.

13. Non-Returnable Items

• Sale/clearance items
• Custom-made or personalized jewelry
• Items that have been used or are missing their original tags/packaging

14. Refund Process

• Once a return is approved, the refund will be processed to the original payment method within 5–7 working days.
• Shipping charges (if applicable) are non-refundable, unless the defect was on the brand's part.

15. Damaged or Wrong Item Received

• If a defective or incorrect item is received, contact support within 48 hours, along with the unboxing video.
• In such cases, a full refund or free replacement will be provided — with no extra charge.

16. Responsibility During Return Shipping

• Return shipping is arranged by the customer, unless the defect is on the brand's part.
• Using an insured/tracked courier is advised — for high-value items, the risk of loss during untracked shipping falls on the customer.